Shipping
If you have chosen to pick up your
order please wait until you have heard from us.
Otherwise post takes about 3 working
days for local cities 5 for country and 7-10 for the other side of the black
stump.
Returns Policy
1. Unopened Products
As part of this
commitment, Digitalcameraclub go beyond our legal requirements, by offering a
14 day return policy for products returned in their original, unopened and
undamaged packaging except those products sold on a "no return"
basis.
A credit will be issued
for the original purchase price of the product, less:
- any associated freight costs and
- a re-stocking fee of 10% of the purchase
price
A restocking fee of
20% will apply in some circumstances. Please refer to our full returns policy
for further detail.
Where products are
sold on a "no return" basis we will bring this to your attention.
Examples of products sold on a "no return" basis include ex-demo,
ex-rental, auction and clearance products, and licensed software.
The "no
return" basis means that, unless the product is dead on arrival, damaged
in transit, incorrectly shipped or otherwise returnable under a Digitalcameraclub
Extended Warranty, manufacturer's warranty or by law, the product will not be
accepted for return.
2. Opened Products
Digitalcameraclub will
not accept any opened product for return unless the product is returnable under
our Returns Policy, or under a Digitalcameraclub Extended Warranty, a
manufacturer's warranty or other contract or by law.
3. Dead on Arrival, Damaged
In Transit or Incorrectly Shipped
If your product is
dead on arrival, damaged in transit or incorrectly shipped, contact our
Customer Service staff immediately upon receipt of the product. They can
arrange to collect the goods for return transit.
We will test all
products returned as "Dead on Arrival" or "Damaged in
Transit" within 7 working days of receipt into our warehouse. Some
products may need to be returned to the manufacturer for testing.
If the product is
defective or was incorrectly shipped, we will issue a credit for the original
purchase price of the product and associated freight costs.
If you return a
product claiming it was dead on arrival, damaged in transit or incorrectly
shipped but we find the product is in full working condition, any defects or
damage were caused after you took receipt of the product or the product was
shipped correctly, it will be returned to you.
You will be invoiced a
processing fee and any freight costs associated with the return, payable within
30 days of receipt of invoice.
Outside 14 Days of
Purchase
1. Return of Faulty
Products, Products that don't match their Description or otherwise under
Statutory Warranty
Upon receipt of a
product claimed to be faulty, where the fault cannot be observed by our
internal testing, we will forward the product to the manufacturer or its
authorised service centre or agent for assessment.
If the fault could not
have been detected at purchase, and is not due to wear and tear or misuse, we
will offer you a repair, replacement or refund, as appropriate.
If the fault does not
fit the above criteria and is not covered under the manufacturer's warranty or
extended warranty (where applicable), then we will provide you with a quote for
the repair costs and ask you if you wish to proceed with the repair.
Once the manufacturer
or service agent returns the product to us, we will arrange return delivery of
the product to you or you may collect from the store.
For products where the
fault does not fit the above criteria and is not covered by the manufacturer's
warranty or extended warranty (where applicable), we will require payment of
the manufacturer's service charges and any costs associated with processing of
the return prior to returning the product to you.
2. Returns Procedure
To return a product
purchased at Digitalcameraclub, you will need to request a Return Authorisation
(RA) Number by contacting our Customer Service Department by email.
You may also attend
the store to discuss returning your product. Digitalcameraclub will not accept
goods for return, which do not have a Return Authorisation Number, issued in
accordance with our Returns Policy.
Customer Service
Department Returns and Manufacturer's Returns
1. To request a Return
through Digitalcameraclub Customer Service Department:
Phone:
Email: sales@digitalcameraclub.com.au
We will need the
following information, before we can issue you with a Return Authorisation (RA)
Number:
- Name and contact details (original
purchaser)
- Invoice Number or Order Number
- Part Number of product to be returned
- Item Serial Number(s)
- The number of items being returned
- Date on packing slip or invoice
- Whether the product box has been opened
- Reason for return
RA numbers are only
valid for 7 days, so we must receive the returned product into our warehouse
within this period, or you will require a new RA number.
Please ensure that all
products are suitably packaged in order to prevent damage during return
shipping. We will not accept responsibility for goods, which are damaged whilst
in transit back to us.
Please do not write on
or attach labels to the product being returned; otherwise, the return may not
be accepted, as it will be deemed damaged.
A copy of the original
packing slip, invoice, or other proof of purchase must be included with the
returned product.
